Privacy Policy

This Privacy Policy describes how Tiliom Retail ("we," "our," or "us") collects, uses, and shares your personal information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account registration information (name, email, business details)
• Business data (inventory, sales, customer information)
• Usage data and analytics
• Payment information (processed securely through our payment providers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Protect against fraudulent or illegal activity

3. Legal Bases and Regional Privacy Rights

Where UK GDPR applies, we process personal information on lawful bases that may include contract performance, legitimate interests, legal obligations, consent, and protection against fraud or misuse. Where UAE data protection laws apply, including the UAE Personal Data Protection Law where relevant, we process personal information for clear business purposes and apply appropriate safeguards for collection, storage, use, disclosure, and retention.

For privacy and cookie choices, we use a UK-style consent baseline globally. Where UAE data protection requirements apply, including UAE PDPL requirements, UAE users may also have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, subject to applicable legal limits.

Our customers may use Tiliom Retail to manage their own customer, order, inventory, payment, and marketing records. In those cases, the business customer is typically responsible for deciding how that data is used, and Tiliom Retail provides the platform and related services.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. International Transfers and Service Providers

We may use trusted service providers for hosting, payments, communications, analytics, support, and security. Where personal information is transferred internationally, we use appropriate contractual, technical, and organizational safeguards according to the laws that apply to the data and the relevant jurisdictions.

6. Data Retention

We retain your information for as long as necessary to provide our services, meet legal and accounting obligations, resolve disputes, maintain audit records, and protect the platform. Retention periods may differ for account records, invoices, payment records, audit logs, support records, and security events.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent where processing is based on consent

Some rights may be limited where we need to retain information for legal, accounting, fraud prevention, dispute resolution, or security reasons. If your data is controlled by a business using Tiliom Retail, we may direct your request to that business or support them in responding.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@tiliom.com

Data Protection Officer: dpo@tiliom.com